Getting Started
Create your account, explore features, and start chatting.
How Can We Help?
Search our help center or browse by topic to get quick answers about getting started, matching, coins and VIP, privacy and safety, and fixing camera or connection issues. Still stuck? Our support team replies within 24 hours.
Matching & Conversations
Find people, start conversations, and make the most of HanaCall.
Coins & VIP
Learn about coins, VIP benefits, and available upgrades.
Privacy & Safety
Your safety is our priority. Learn how we protect you.
Technical Help
Troubleshoot issues and find solutions to technical problems.
Welcome to the HanaCall help center. Whether you are figuring out how to start a video chat, wondering how coins and VIP work, or want to know how to stay in control of a conversation, the categories above point you to the right answers. New here? You can start with free matches and try HanaCall before spending anything.
Can’t find what you need below? Our support team is here 24/7, and the Safety Center covers blocking, reporting, and protecting your privacy in more detail.
Popular Questions
Can I start without registering?
Yes. You can open HanaCall in your browser and start a match to see how it works. An account lets you keep your conversations, return to someone you liked, and manage coins or VIP.
What happens after free matches are used?
Your first 10 matches are free. After that you can keep going with coins (pay-as-you-go) or VIP. Nothing is charged without you choosing it, and the amounts shown in the app at checkout are the ones that apply.
How do I block or report someone?
You can leave any conversation at any time. From the chat or profile you can block a user so they can no longer reach you, or report them with a reason and, if you have it, evidence.
How do coins and VIP work?
Coins are used pay-as-you-go for extra time, gifts and premium features. VIP adds ongoing benefits and priority access. Prices and amounts are shown in the app at checkout.
Why is my camera not working?
Check the permission prompt in your browser address bar and allow camera and microphone access, make sure the right device is selected, close other apps using the camera, then refresh or try an updated browser.
Still need help?
Our support team is here for you. We typically reply within 24 hours.
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