Cookies and Data Collection

Like most websites, HanaCall uses cookies and similar technologies to make the service work, keep it safe, and understand how it is used. This page explains them simply. It sits alongside our Privacy Policy, which is the detailed version.

What Cookies Are

A cookie is a small file stored on your device when you visit a site. It lets the service remember things between pages and visits — like keeping you signed in — and helps us measure and improve how HanaCall works. Similar technologies, such as local storage and device identifiers, do comparable jobs.

Some cookies last only for a single session and disappear when you close your browser. Others stay for a set period so we can recognize your device the next time you return. We use both, and we keep each one only for as long as it is genuinely useful. None of them read files on your device or track you across unrelated websites for advertising.

The Types We Use

• Essential cookies — needed for HanaCall to function, such as signing you in, keeping your session, and protecting against abuse. The service will not work properly without these.
• Preference cookies — remember choices you make, so the experience feels consistent each time you return.
• Analytics cookies — help us understand how people use HanaCall so we can improve it. This data is aggregated and used to make the product better.

Third-Party Analytics

We use trusted analytics providers to measure how the service is performing. These providers may set their own cookies to collect usage information on our behalf, and they are only permitted to use it for the purpose we set. We do not sell your personal information.

How to Control Cookies

You are in control. Every major browser lets you view, delete, and block cookies from its settings, and you can set it to warn you before a cookie is stored. Blocking essential cookies may stop parts of HanaCall from working, but blocking analytics or preference cookies will not prevent you from starting a chat. Your browser’s help pages explain the exact steps for your device.

On most browsers you will find these controls under a Privacy or Security section. You can usually clear existing cookies, block new ones from specific sites, or turn on a private browsing mode that discards them when you close the window. On a phone, the same options live in your browser app’s settings. If you use HanaCall on more than one device, remember that cookie choices are set per browser, so you may want to adjust each one.

Learn More

For the complete detail on what we collect and why, read our Privacy Policy. If anything here is unclear, the Help Center and our support team are happy to help.